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Purple Door

Purple Door is a companion app for passengers who require assistance at airports. First introduced at Santiago Airport in Chile, it enables passengers to make tailored assistance bookings, report their arrival, track assistance agents on a map, and provide feedback on their experience.

A smartphone screen showing the Purple Door app as a user books assisted travel at an airport. This particular screen requests the user to share why the need special assistance.
Home page of the Purple Door application shown on an iPhone. The user has one active booking and will be assisted by Mary Lewis at the Coach Station.
The screenshot on an iPhone shows the chat feature of Purple Door. Here the user, James, who has requested assisted travel is exchanging messages with Mary Lewis, who will be assisting him. James has reported at the Coach Station and has an extra bag. Mary will be meeting James in 5 mins and she says that an extra bag is perfectly fine.
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Browse assisted travel information

Quickly find detailed airport assistance service information, including various facilities and guidelines that you may need to make your travel comfortable

Assistance booking right from the app

Conveniently book essential services like wheelchair or any support you need directly through the app, streamlining your travel preparations

Inform when you report at the airport

When you reach the airport, notify your location (car park, train station or airport hotel) via the app so that the assistance agent can meet you

See status and profile image of the agent

Get notified when an agent gets assigned to you and whether the agent is on the way. Also view the profile picture of the agent

Chat with agent or control room instantly

Easily communicate via chat with your assistance agent or control room for quick updates or any specific queries that you might have

View agent on the airport map

Monitor your assistance agent’s real-time location on an interactive airport map, keeping you constantly informed of their proximity

Timeline of your airport journey

View a concise, step-by-step timeline of your airport journey, with key milestones appropriately marked with time stamps

Satisfaction rating and feedback

After your journey, you can offer feedback and rate your experience, enabling the continuous improvement of the passenger assistance service

If you are an airline, airport or assistance provider, please get in touch with us so that we can work together to improve the experience of passengers with disabilities or reduced mobility (PRM) using this app.